Danish Iqbal

About Danish Iqbal

Detail-oriented and results-driven Mechanical Engineer with a strong background in…

Experience

1. Senior Services Engineer

   Bajaj General Insurance

   Apr 2023 — Present · Lucknow, IN

   o Taking care of the entire UP for Personal Accident Claimo Collect all the documents along with the Fact Verification Team report to prepare a concise reporto Cross-check the admissibility at the initial levelo Refer to the HO for admissibility confirmationo Fact Verify and resolve complex customer grievances related to Motor & Personal Accident Claims in a fair and timely mannero Conduct thorough analysis of customer concerns, gathering relevant information and evidence to support resolutiono Develop and implement effective solutions to customer grievances, ensuring that they are fair, reasonable, and in line with company policies and regulatory requirementso Communicate resolution to customers in a clear, concise, and empathetic manner, ensuring that they are satisfied with the outcomeo Identify and escalate systemic issues or trends that may impact customer satisfaction or business operationso Develop and maintain knowledge of insurance products, policies, and procedures to ensure accurate and effective resolution of grievanceso Analyze data and trends to identify areas for process improvement and implement changes to enhance customer satisfaction and reduce grievanceso Maintain accurate and detailed records of grievances, resolutions, and customer interactionso Foster long-term relationships with customers by providing personalized services and building trusto Ensure customers feel valued through proactive communication, follow-up, and post-service supporto Identify and implement process improvements to enhance the efficiency and effectiveness of the customer service teamo Streamline communication and workflows within the customer service to reduce response times and increase productivityo Develop and implement customer service strategies that align with the company’s goals and enhance customer satisfactiono Monitor industry trends and adjust customer service strategies to meet evolving customer expectations

Education

• Praxie

  High School Diploma, PHYSICAL SCIENCES

• SR Institute Of Management & Technology

  Bachelor of Technology (B.Tech.), Mechanical Engineering

  2011 — 2015

• Uttar Pradesh Technical University, Lucknow

  Bachelor of Technology, Mechanical Engineering

• Praxie

  High School Diploma, Science (PCM)

Skills

• Customer Service
• Autocad
• Tsm Co-Ordinator
• Ptc Creo
• Manufacturing
• Powerpoint
• Teamwork
• Mechanical Engineering
• Creo Parametric
• Engineering
• Microsoft Office