Danish Ibrahim
Innovative, Resourceful, and Collaborative Problem-Solver || Amazonian || Associate Director, Khirman Enterprises || Ex-Career Coach, Expertrons || Ex-Livewel, Air India, Jet Airways || Entreprenuer || Customer Driven
- Role
- Head Regional Operations at Amazon
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Danish Ibrahim
I am a qualified Aerospace Engineer with almost 10 years of varied & holistic experience…
Experience
Head Regional Operations
Jul 2022 — Present · Dubai, AE
My Roles & Responsibilities in this position are as follows:To demonstrate end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.To demonstrate effective, clear and professional written and oral communication.To provide prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.To maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.To demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.To contribute to a positive team environment and proactively aid team members with difficult contacts as needed.To maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.To actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.To liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
Education
Children Welfare Centre High School & Clara's College of Commerce
Middle School Diploma
2007 — 2008
Indira Gandhi National Open University
Bachelor of Technology - BTech
2011 — 2016
Amity University Dubai
Master of Business Administration - MBA
2019 — 2021
Valia Junior College of Arts, Commerce & Science
High School Diploma
2008 — 2010
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