Danish Halbe

About Danish Halbe

I’m an operations and customer experience professional with over two years of experience at Amazon India, where I specialized in seller support, process improvement, and data-backed decision-making.In my current role as a Seller Partner Support Associate, I’ve worked with diverse sellers to resolve complex issues, improve satisfaction metrics, and identify process improvement opportunities. I’ve also had the opportunity to mentor new hires, helping them improve their handling time, drafting skills, and SOP understanding.I’m passionate about using insights and analysis to drive business impact and improve both seller and customer experience. My goal is to transition into a strategic role such as Vendor Specialist, where I can partner more directly with vendors to drive growth, efficiency, and long-term success.Outside work, I enjoy continuous learning, exploring new business concepts, and developing new skills that help me grow both personally and professionally.

Experience

1. Sps Associate

   Amazon

   Jun 2022 — Present

   Provide multi-channel support (email, phone, chat) to sellers on Amazon India Marketplace, ensuring operational excellence and customer satisfaction- Conducted 500+ case audits to identify process gaps, reducing negative responses and improving accuracy metrics by 46.5%- Collaborated cross-functionally to streamline workflows and improve seller support efficiency- Mentored new hires as part of the training team, helping improve handling time, communication quality, and SOP understanding- Created annotated SOP guides and best practice resources to support faster learning and process adherence.

Education

• Savitribai Phule Pune University

  Bachelor of Arts - BA, History