Danish Ahmed
Driving Excellence in Training, QA & Customer Experience
- Role
- Deputy Manager at FBSPL
- Location
- Udaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Danish Ahmed
As a Deputy Manager at Fusion Business Solutions, I am part of the Process Excellence team, where I focus on streamlining workflows, improving operational efficiency, and driving continuous improvement across functions. I work closely with stakeholders to analyze existing processes, identify gaps, and implement structured solutions that enhance productivity, quality, and turnaround time.I also lead a team of call listeners and taggers, who specialize in lead identification and quality analysis. This team supports the training and performance improvement of Customer Service Representatives (CSRs) by reviewing call data, identifying improvement areas, and ensuring best practices are followed to strengthen customer interactions and sales outcomes.With an MBA in Marketing and a BCA in Computer Programming, I bring a strong blend of business and technical expertise. I have extensive hands-on experience in team leadership, people development, and process optimization. I am passionate about adding value through structured problem-solving, operational excellence, and delivering consistently high-quality results for the organization.
Experience
Deputy Manager
Jul 2024 — Present · Udaipur, IN
Designed and delivered comprehensive training programs that enhanced agent performance and improved customer satisfaction scores-Spearheaded call quality initiatives, ensuring adherence to compliance and best practices, leading to a measurable increase in service excellence-Effectively handled high-priority escalations, resolving client concerns promptly and strengthening customer trust-Built and maintained strong client relationships, leading to increased retention and long-term business success-Coached and mentored teams, fostering a culture of continuous learning and performance optimization.
Education
Pacific University Udaipur
Master of Business Administration - MBA, Marketing
2014 — 2016
Mohanlal Sukhadia University
BCA, Computer Programming
2011 — 2014
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