Danilo Monteiro dos Reis

B2b Technical Support @Sportingtech

Rio de Janeiro, BR

Technical Tools Management: Proficient in using JIRA for ticket management and resolution and Slack for effective communication with internal teams and clients.Provider Collaboration: Extensive experience working with payment providers, casino providers, Betradar, and Betgenius, ensuring seamless integration and efficient service delivery.Advanced Technical Support: Skilled in diagnosing and resolving complex issues in back-office systems, providing timely and accurate technical support to B2B clients.Incident Analysis and Resolution: Expertise in investigating technical incidents, identifying root causes, and implementing solutions to minimize client and end-user impact.B2B Client Interface: Direct interaction with corporate clients, delivering personalized technical support aligned with their specific business needs.Process Optimization: Identifying and implementing workflow improvements to enhance efficiency and client satisfaction.Relationship Management: Building and maintaining strategic partnerships with providers and clients, ensuring alignment with business objectives and compliance with SLAs.System and Integration Monitoring: Continuous oversight of systems and integrations to ensure optimal stability and performance for critical operations.Technical Documentation: Creating and maintaining clear and comprehensive technical guides and reports for clients and internal teams.Results-Oriented Approach: Committed to providing proactive technical support and efficient solutions to maximize client experience and operational outcomes.

Kaplan International Pathways

Diploma of Education, English

ILAC International College

Bachelor's degree, Business Excellence