Danilo M.

About Danilo M.

I hold a BSBA degree in Business Marketing with a focus on Digital Marketing from Suffolk University. I also pursued a Master of Arts in Emerging Media Studies from Boston University, where I discovered my love for UI/UX and website design. ​I\'ve honed my skills in visual design and business through vocational training at MassArt and diverse industry experiences in pharmaceuticals, tech, and startups. Along the way, I\'ve been fortunate enough to receive regional awards and scholarships and teach graphic design to inner city students, while also contributing to academic research.My passion for design and equity has driven my ultimate goal of using my skills to make technology and visual information accessible to all; to help everyone be a part of the conversation through design, research, and activism.

Experience

1. Creative

   Apple

   Oct 2022 — Present · US

   As a Creative at the Apple Store, I take pride in my primary role as an instructor and teacher, guiding small groups or individuals to successfully complete digital projects using Apple products and relevant software. My presentation skills allow me to act as a facilitator, helping users get set up, trained, and, more importantly, uncover their passions. I prioritize understanding each user\'s goals to deliver a personalized experience that exceeds their expectations. To achieve this I do the following- Present unique and engaging content that allows customers to refine their digital skills while building personal relationships with them to ensure a seamless and uninterrupted service experience- Consistently demonstrating my ability to simplify complex technical concepts into easy-to-understand ideas and analogies, making them accessible to individuals with varying levels of expertise, from beginners to advanced users- As a bilingual professional fluent in Spanish and Portuguese, I can serve a broader range of clients, enhancing my ability to provide comprehensive service- My extensive training on software has enabled me to cater to clients of all abilities, including those who require additional support. My accessibility knowledge allows me to offer tailored solutions that meet each individual\'s specific needs, resulting in increased satisfaction and loyalty.

Education

• Boston University

  Master of Science - MS, Emerging Media Studies

  2021 — 2022

• Massachusetts College of Art and Design

  Certificate, Communications Design Level 1

• Boston Arts Academy

  High School Diploma

  2012 — 2016

• Suffolk University

  Bachelor of Science - BSBA, Marketing

  2016 — 2020