Danika Janice Yap

Senior Manager at American Express

Role: Global Learning Delivery Capacity Manager at American Express
Location: Fort Lauderdale, FL, US
LinkedIn followers: 500 followers

About Danika Janice Yap

I’m an experienced learning professional and influential leader responsible for the learning delivery activities of Travel and Lifestyle Services in APAC. I execute the global learning strategy in the region through partnership and collaboration across multiple stakeholders in a complex matrix environment.

Experience

Global Learning Delivery Capacity Manager
American Express
Apr 2024 — Present · FL, US

Education

University of Santo Tomas
BSC, Economics
2000 — 2004

Skills

Quality Assurance
Training
Coaching
Soft Skills
Project Planning
Leadership
Employee Training
Performance Management
Call Centers
Team Management
Customer Service
Management
Call Center
Project Management
Time Management
Workshop Facilitation
Recruiting
Team Leadership
Vendor Management
Customer Experience
Training Delivery
Crm
Bpo
Employee Engagement
Business Process Improvement
Process Improvement

Contact information

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Work email
•••••@americanexpress.com
Personal email
•••••@•••••.com
Direct dial
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Current company

American Express

Financial Services · 10K employees · World Financial Center, 200 Vesey Street, New York, NY, 10285, US

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus

americanexpress.com

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About Danika Janice Yap

Experience

Global Learning Delivery Capacity Manager

Education

University of Santo Tomas

Skills

Find verified contacts for anyone on LinkedIn