Danijel Hadziavdic

About Danijel Hadziavdic

I am a graduate from the University of North Florida that majored in Transportation and Logistics. I have had a vast amount of business work experience being that I have held multiple positions with TMM, Crowley, GE Capital, Coach, Suddath and CEVA. Currently I am Warehouse Implementation Business Analyst at RF-SMART.

Experience

1. Manager of Functional Consulting

   RF-SMART

   Oct 2023 — Present · Jacksonville, FL, US

   Led a team of 10+ customer support representatives, providing guidance, coaching, and performance evaluations to ensure elevated levels of customer satisfaction and team efficiency.• Developed and maintained KPIs to assess individual and team performance, driving improvements in quality, response time, and customer satisfaction (CSAT).• Collaborated with cross-functional teams (sales, products, implementation) to resolve complex customer issues and ensure seamless communication between departments.• Prepared and presented weekly/monthly reports on customer service performance, providing insights and actionable recommendations to senior management.• Managed customer escalations, delivering quick resolutions while maintaining professionalism and customer loyalty.

Education

• University of North Florida

  Bachelor's Degree, Transportation and Logistics

  2012 — 2016

• University of North Florida

  Master of Business Administration - MBA, International Business and Economics

  2018 — 2019

Skills

• Data Entry
• Collections
• Research
• Time Management
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Account Management
• Public Speaking
• Leadership
• Retail
• Logistics Management
• Transportation
• Teamwork
• Inventory Management
• Microsoft Office
• Customer Service
• Logistics
• Training
• Outlook