Daniel Yuzyk
Customer Success Manager @TELUS
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WORK HISTORY
Customer Success Manager @TELUS
Vancouver, BC, CA
My current role, Customer Success Manager, with TELUS Business Solutions. I am the primary escalation interface between the client and TELUS for all Service Delivery and Service Assurance issues/escalations. This role proactively manages and reports on client service quality to ensure ongoing client satisfaction to drive OFI\'s on a consistent basis.I am also responsible to provide proactive service and service level management support to multiple assigned strategic or complex TELUS Enterprise accounts to ensure contract compliance and client satisfaction. This role is also critical for building strong relationships within the client and TELUS organizations and is accountable to work at senior levels in support of business issues and priorities.ScopeAccountable to manage client relationship to instill client loyalty and satisfaction.Responsible to build effective TELUS teams to partner in managing the client; establish and enhance strategic partnerships with internal / external service partners.Accountable to provide mentoring or coaching to other CSM\'s.Able to identify opportunities in collaboration with Sales to support the growth of the business.
EDUCATION
NAIT (Northern Alberta Institute of Technology)
Business Administration, Major in Marketing
ABOUT DANIEL YUZYK
I am a Dynamic Sales Leader who excels at maximizing revenue opportunities and influencing key stakeholders by creating innovative connections. Proven experience in quickly understanding customer’s business drivers. Successfully leverages technology, managed services and professional services to augment customer’s return on investment. Best known for creating trusted partnerships to continually improve the customer success experience. Expertise includes: Strategic Account Planning | Territory Growth and Planning | Complex Solution Sales | Contract Negotiations | Coaching and Mentoring | Relationship Driven Leader | Ability to Inspire and Influence | Creating strong Partnerships
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