Daniel Kinney

Supervisor @BECU

Portland, OR, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2023 — Present

Supervisor @BECU

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Portland, OR, US

Leading a team of amazing customer service consultants who strive to create world-class experiences for the members of BECU. Responsible for operations management for a team of 14-20 team members. Evaluating efficiency and quality performance of team members and coaching them to achieve their potential. Providing career guidance and support for new and tenured employees as they build their careers at BECU. Drive performance improvement by leveraging curiosity, tenacity, and teamwork.

SKILLS

Wireless NetworkingCustomer SupportQuality AssuranceTime ManagementCall CenterMicrosoft ExcelCoachingCustomer ExperienceAndroidLeadershipCustomer RelationsAccount ManagementTeamworkTeam ManagementTeam LeadershipScrumWirelessPerformance ManagementCrmEmployee TrainingNegotiationMobile DevicesNetworkingSalesSoftware DocumentationMobile TechnologyCustomer RetentionVendor ManagementCustomer ServiceIphoneStrategic PlanningManagementTeam BuildingProject ManagementBlackberryTrainingCustomer SatisfactionSharepointProcess ImprovementTelecommunications

ABOUT DANIEL KINNEY

I am a customer support and quality assurance manager with over two decades of leadership…

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