Daniel W. Gregg

About Daniel W. Gregg

Are your healthcare costs continuing to rise, while your quality of care and operational structure is increasingly challenged with the complexities of today’s marketplace? With 15+ years of executive/leadership experience within healthcare, these are questions and pain points that I understand and serve as the drivers for me in seeking solutions. As a passionate multidisciplinary healthcare leader, “my why” is to make a difference in this ever-changing and complex healthcare system. Healthcare continues to balance the high demands of its consumers (patients, caregivers, referring providers) and an ever-increasing workload on its clinicians. I seek to remove as much friction as possible in this dilemma by improving consumer experience; optimizing people, process, and technology while striving to remove as much inefficiency as possible in the clinician experience. Below are just some examples of how I have accomplished this balance: · Partner collaboratively with clinical operations to accomplish mutual goals to increase efficiency, minimize waste, and enhance consumer experience · Increase first call resolution by developing guided scheduling / decision tree algorithm to improve scheduling accuracy while minimizing need for clinician medical review · Improve consumer experience national ranking by 15 percentage points in only 4 years · Enhance and optimize provider templates to maximize total patients scheduled while thoughtfully improving clinic workflows minimizing excess burden on clinicians · Implement a patient self-check-in process improving front desk workflows as well as patient-entered clinical data via questionnaires that integrate directly into the medical record decreasing data entry time for clinicians · Implement a referral management workflow to improve communication between referring provider and the referred to organization as well as better measure turnaround times and leakage to seek revenue enhancement opportunities As I seek new opportunities, I look forward to connecting with you to further discuss my deep understanding of healthcare operations and how I can benefit your organization. Performance Improvement | People Management | Financial Planning & Analysis | Transformation | Lean Continuous Improvement | Revenue Cycle Enhancement | Provider Business Development | Multispecialty Practice Management | Training, Coaching & Mentoring | Succession Planning | Epic Revenue Cycle, EMR, & MyChart | Contact Center Tech Stack

Experience

1. Director of Access Strategy and Performance Management Heart and Vascular

   Emory Healthcare

   Aug 2024 — Present · Atlanta, GA, US

Education

• University of North Carolina at Chapel Hill

  Bachelor of Arts - BA

• University of North Carolina at Chapel Hill

  MHA