Daniel Cooke

About Daniel Cooke

Strategic IT Leader with a dual perspective as an engineer turned customer success…

Experience

1. Customer Success Account Manager

   Microsoft

   May 2022 — Present · Greeneville, TN, US

   Partnering with enterprise clients across healthcare, legal, logistics, education, and professional services, I help modernize IT environments by leveraging Microsoft’s full tech stack—including Azure (IaaS/PaaS/SaaS), Microsoft 365, Intune, Teams, Power Platform, Viva, Copilot, Defender, AI, Sentinel, and hybrid infrastructure.I act as a trusted advisor from engineers to C-suite stakeholders—unblocking initiatives, aligning strategy, and fueling digital transformation. Together with architects, engineers, and field teams, I coordinate delivery milestones, grow pipeline opportunities, increase product consumption, and secure key renewals.🧭 Driving Results & Transformations- Co-led a task force to reimagine renewal strategy—secured 8 out of 9 targeted deals in one quarter and boosted YoY growth by up to 64%- Delivered $2.1M+ in Azure consumption via strategic onboarding and technical assessments—135% attainment- Presented Microsoft Copilot to executive teams and led field engagements—secured 500 licenses and strengthened AI transformation partnerships. Strategic Wins Across the Portfolio- Closed a $622K Unified Support deal over 3 years—integrating 400 proactive service hours to accelerate Modern Work- Negotiated a six-figure Azure billing refund to resolve overages—restored trust and ignited $1.04M in renewed cloud consumption. Innovation & Scale- Piloted the enterprise-wide E5 security assessment engagement model—identified architecture gaps and influenced enterprise-wide tooling adoption- Spearheaded Windows 11, Autopilot, and Teams Phone deployment—tripled enablement from 600 to 1,800 users, exceeding adoption goals by 144%- Migrated 15.5K mailboxes to Exchange Online in 30 days—accelerated value realization and drove Azure revenue growth by 186%. Impact: Every initiative contributes to long-term partnerships and showcases Microsoft’s commitment to transformation, resilience, and scale.

Education

• East Tennessee State University

  Bachelor of Science (B.S.), Information Technology

Skills

• Javascript
• Mcsa
• Html
• System Administration
• Active Directory
• Vbscript
• Php
• Guitarist
• Vocalist
• Vba
• Desktop Administration
• Powershell
• Profile Unity
• Windows
• Operating Systems
• Worship Music
• Group Policy
• Mcitp
• Sccm
• Drums
• Desktop Deployment
• Singer-Songwriter