Daniel Viso
Senior Director of Customer Experience @SwiftConnect
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WORK HISTORY
Senior Director of Customer Experience @SwiftConnect
Toronto, ON, CA
Help scale a delivery function that bridges project execution and long-term customer value realization, integrating professional services best practices- Lead cross-functional alignment between sales, product, and engineering teams to streamline deployments and ensure project delivery matched evolving customer requirements- Manage escalations, aligning success criteria with business outcomes, and guiding expansion opportunities- Develop internal onboarding programs and knowledge-sharing systems to support team growth and improve consistency across project execution and customer interactions.
EDUCATION
Centennial College
Post Graduate Certificate, Corporate Communications and Public Relations
Universidad Central de Venezuela
Bachellor, Social Communication
Centennial College
Post Graduate Certificate, Project Management
SKILLS
ABOUT DANIEL VISO
I’m a customer experience and communications executive with 18+ years of success building programs that improve client outcomes and drive business growth. I bring a unique blend of deep tech fluency in identity and access management (IAM), SaaS implementation expertise, and enterprise storytelling.Proven track record in scaling onboarding operations, driving adoption, and building teams that excel at cross-functional customer engagement. Fluent in four languages and highly effective working in global, multicultural environments.
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