Daniel Sutoyo

About Daniel Sutoyo

A self-starter and systems-minded leader in Product Management, Platform, and Analytics.Skilled at bridging the gap between strategy and execution across product, process, and people. Proven track record leading data and platform product portfolios at both startups and enterprises. Inspires teams to embrace iterative product development, and standardization while championing a customer-centric, data-informed culture. • Analytical: I enjoy breaking down problems to its core components and understanding the interrelationships • Starter: I curate and experiment ideas, and execute on those that stick• Learning: I have an insatiable desire to learn, especially about how an industry or a business works• Bridge Builder: I speak the right languages to Customers, Engineering, Product, Design, Sales, and Support

Experience

1. Director of Product Management, Platform & Analytics

   ServiceNow

   Sep 2022 — Present · San Diego, CA, US

   Driving AI and analytics innovation across platform services, from telemetry and adoption to automation and observability. Passionate about scaling systems that empower users and teams to turn data into smarter, faster decisions.• AI & Productivity Innovation: Oversee 10+ PMs driving AI initiatives in web automation, voice-assisted help, smart document Q&A, and usage analytics, reducing manual work and accelerating value through agentic interactions.• Platform Strategy: Define strategy for core platform services: telemetry, contextual intelligence, adoption services, document management, and notifications. Establishing reusable frameworks that enhance application adoption and scalability.• Telemetry and analytics modernization: Spearheaded a company-wide instrumentation and self-serve analytics initiative, standardizing data collection across platform usage, adoption, and performance metrics. Partnered with data engineers, data scientists, and research teams to turn instrumentation into actionable insights.• Acquisition replatform: Led the relaunch of User Experience Analytics monolithic infrastructure into ServiceNow’s first container-based usage analytics system, enabling regional compliance, scalable data processing, and unified insights delivery for customers and internal teams. • Observability: Championed OpenTelemetry integration across the platform, enabling unified performance visibility and traceability.

Education

• Harvey Mudd College

  Bachelor’s Degree, Engineering

  2000 — 2004

• Caltech

  Doctor of Philosophy (Ph.D.), Civil Engineering & Applied Mathematics

  2005 — 2009

• Caltech

  Master’s Degree, Civil Engineering & Applied Mathematics

  2004 — 2005

Skills

• Mobile Devices
• Big Data
• Matlab
• Saas
• Software Development
• Data Mining
• Python
• Scrum
• Cloud Computing
• Strategy
• Software Engineering
• Analytics
• Project Management
• Agile Methodologies
• Data Analysis
• Mobile Applications
• Enterprise Software
• Product Management
• Start-Ups
• Data Science
• Product Marketing
• Business Intelligence
• Software as a Service (Saas)
• Entrepreneurship