Daniel Ferguson
Staff Technical Writer @Venafi, A Cyberark Company
Nashville, TN, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2018 — Present
Staff Technical Writer @Venafi, A Cyberark Company
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Salt Lake City, UT, US
Wrote documentation for Venafi\'s CodeSign Protect product from scratch. Received unsolicited Gartner review highlighting the documentation quality.• Designed and set up a new docs-as-code open source authoring environment for Venafi as a Service
EDUCATION
2004 — 2005
Texas McCombs School of Business
MS Technology Commercialization
1995 — 2001
Utah State University
Technical Communication
SKILLS
SoftwareDocumentationSoftware Project ManagementItilHtml5Cross-Functional Team LeadershipSoftware DocumentationAgile MethodologiesManagementHp Service ManagerCascading Style Sheets (Css)Content ManagementSystem AdministrationProcess ImprovementOrganizational BehaviorTechnical CommunicationAuthoritProject ManagementProduct DevelopmentTrainingCustomer SatisfactionSharepointAuthor-ITTroubleshootingBusiness AnalysisJqueryTechnical WritingHtmlVisioIT Service ManagementAncile UperformTechnical DocumentationOnline HelpHighly ReliableEditingMadcap FlareManualsRequirements AnalysisProgram ManagementConsulting
ABOUT DANIEL FERGUSON
I am the founder of Smart Output, a user help and technical documentation consultancy…
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