Daniel Ferguson

Staff Technical Writer @Venafi, A Cyberark Company

Nashville, TN, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2018 — Present

Staff Technical Writer @Venafi, A Cyberark Company

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Salt Lake City, UT, US

Wrote documentation for Venafi\'s CodeSign Protect product from scratch. Received unsolicited Gartner review highlighting the documentation quality.• Designed and set up a new docs-as-code open source authoring environment for Venafi as a Service

EDUCATION

2004 — 2005

Texas McCombs School of Business

MS Technology Commercialization

1995 — 2001

Utah State University

Technical Communication

SKILLS

SoftwareDocumentationSoftware Project ManagementItilHtml5Cross-Functional Team LeadershipSoftware DocumentationAgile MethodologiesManagementHp Service ManagerCascading Style Sheets (Css)Content ManagementSystem AdministrationProcess ImprovementOrganizational BehaviorTechnical CommunicationAuthoritProject ManagementProduct DevelopmentTrainingCustomer SatisfactionSharepointAuthor-ITTroubleshootingBusiness AnalysisJqueryTechnical WritingHtmlVisioIT Service ManagementAncile UperformTechnical DocumentationOnline HelpHighly ReliableEditingMadcap FlareManualsRequirements AnalysisProgram ManagementConsulting

ABOUT DANIEL FERGUSON

I am the founder of Smart Output, a user help and technical documentation consultancy…

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