Daniel Ferguson
MadCap Flare Trainer and Consultant at Smart Output and Senior Technical Writer at Venafi
- Role
- Staff Technical Writer at Venafi, A Cyberark Company
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Daniel Ferguson
I am the founder of Smart Output, a user help and technical documentation consultancy…
Experience
Staff Technical Writer
Nov 2018 — Present · Salt Lake City, UT, US
Wrote documentation for Venafi\'s CodeSign Protect product from scratch. Received unsolicited Gartner review highlighting the documentation quality.• Designed and set up a new docs-as-code open source authoring environment for Venafi as a Service
Education
Texas McCombs School of Business
MS Technology Commercialization
2004 — 2005
Utah State University
Technical Communication
1995 — 2001
Skills
- Software
- Documentation
- Software Project Management
- Itil
- Html5
- Cross-Functional Team Leadership
- Software Documentation
- Agile Methodologies
- Management
- Hp Service Manager
- Cascading Style Sheets (Css)
- Content Management
- System Administration
- Process Improvement
- Organizational Behavior
- Technical Communication
- Authorit
- Project Management
- Product Development
- Training
- Customer Satisfaction
- Sharepoint
- Author-IT
- Troubleshooting
- Business Analysis
- Jquery
- Technical Writing
- Html
- Visio
- IT Service Management
- Ancile Uperform
- Technical Documentation
- Online Help
- Highly Reliable
- Editing
- Madcap Flare
- Manuals
- Requirements Analysis
- Program Management
- Consulting
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