Daniel Schoblocher
IT Operations Manager @Noselab
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WORK HISTORY
IT Operations Manager @Noselab
Munich, DE
SKILLS
ABOUT DANIEL SCHOBLOCHER
Senior Manager Software Operations with over 10 years’ broad experience within customer support, service and operations. Managing the software operations team that deliver world class services through different functions like Customer Support, License Management and DevOps.Respected builder and effective leader of customer-focused teams, with strong influencing and relationship management skills, enthusiastic commitment to customer service as a key driver of company goal attainment.Consistently achieve record-high customer satisfaction rankings, successful managing complex customer integration projects. Deep focus on customer satisfaction management throughout the entire Customer Life Cycle.Design, manage and operate services running in a cloud environment. Leverage automation framework to improve processes, automate deployment, and improve manageability of environment. Review entire environment and execute initiatives to reduce failures, defects and improving overall performance.Excellent knowledge of modern IT and cloud architectures and technologies. including scripting technologies. Strong industry knowledge with large scale software deployments (configuration management, data center management, and systems management domains). Excellent analytic skills & problem solving skills, escalation management, combined with the ability to provide quick resolution to problems. Excellent knowledge of networks, Administration (Windows and Linux), PHP, JavaScript, Python, REST, JSON, Cloud Computing and image analysis software applications.
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