Dan Saylor
Sr Manager, Customer Support @Conviva
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WORK HISTORY
Sr Manager, Customer Support @Conviva
Lead product improvement and development by way of surfacing recurring customer issues/inquiries- Oversee global support team that adheres to follow the sun availability- Prioritize overall team tasks and direction- Provide input and track operational metrics- Ensure adherence of contractual SLA guidelines- Develop and implement global processes and procedures in-line with business growths- Perform operational analysis on global infrastructure incident and their impacts on SLAs- Participate in cross-functional team processes to ensure global consistencies- Develop strategic business plans and lead execution towards increasing efficiencies and customer satisfaction- Monitor day-to-day incidents and navigate prioritization of escalations across multiple teams.
EDUCATION
Collins College
Bachelor of Arts (B.A.), Game Design and Development
SKILLS
ABOUT DAN SAYLOR
I’m a passionate advocate for tight-knit Customer Support organizations. For over 18…
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