Daniel Russell

Group Ux Research, Insights and Adoption Manager @Once For All

Portsmouth, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2025 — Present

Group Ux Research, Insights and Adoption Manager @Once For All

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EDUCATION

2008 — 2008

Highbury College

Diploma, Management & Business Studies Level 5

N/A

Global Balance

PRINCE2 Foundation, Project Management

2011 — 2011

Telford College

NVQ, Management Studies Level 3

SKILLS

Uat CoordinationCustomer Relationship Management (Crm)Service DeliveryStakeholder EngagementUser Acceptance TestingChange ManagementProject DeliveryOperational ReadinessTeam ManagementCustomer RetentionField OperationsCustomer EngagementCustomer ServiceCall Center DevelopmentStaff ManagementCall CentersResource ManagementKpi ReportsCall CenterOperations ManagementSales ManagementOutsourcingUser Experience TestingManagementCrmStakeholder ManagementTeam LeadershipCustomer ExperienceService Level AgreementsLeadershipHp Quality CenterContact Centers

ABOUT DANIEL RUSSELL

An accomplished senior-level Manager with extensive experience of leading Business Operations, Business Analysis, User Acceptance Testing and Call Centre Operations teams, to deliver high quality solutions in an efficient and cost effective manner. Highly skilled in people and process management within IT, business and customer focused environments, coupled with the wide range of skills acquired during his career, enables him to prioritise workloads, set expectations, ensure deadlines are met and the desired outcomes are achieved, all whilst keeping the teams that he leads motivated, focused and committed.

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