Daniel Soto-Donato
💻 Aspiring Cybersecurity Analyst | Client Support Engineer | Security+ | SIEM | Microsoft Security Copilot | AI in Cyber
- Role
- Client Support Engineer at Community Bank Connection
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Daniel Soto-Donato
I am a mid-level Cybersecurity Professional with hands-on experience in security…
Experience
Client Support Engineer
Feb 2025 — Present
Provide Tier 1–2 remote support for banking systems, ensuring secure and seamless integration of online banking platforms in compliance with financial security standards.• Troubleshoot and resolve technical issues across hardware, software, and networking with a focus on system security, endpoint protection, and data confidentiality.• Investigate and remediate endpoint threats by handling Trend Micro security tickets, running malware scans, and escalating high-risk findings to security engineers.• Conduct system setup, integration, and configuration with adherence to security best practices; document all changes to support audit and compliance requirements.• Collaborate with cross-functional teams to analyze technical incidents, produce root-cause documentation, and recommend process improvements that strengthen system security posture.• Delivered end-user security awareness training and created clear documentation to reduce phishing susceptibility and improve secure platform usage.
Education
Western Governors University
Bachelor's degree, Cybersecurity and Information Assurance
St. Johns River State College
Associate of Arts - AA, Information Technology
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