Daniel R.
Product Lead @Atlassian
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WORK HISTORY
Product Lead @Atlassian
San Francisco, CA, US
EDUCATION
UC Irvine
Bachelor of Science, Information & Computer Science
ABOUT DANIEL R.
I\'m a technical manager for Customer Support and Success (CSS) at Atlassian for our flagship product, Jira. In addition to local operations I provide strategic direction and work with global partners on operational strategies for many facets of on-prem support. Before I became a manager I was a senior support engineer at Atlassian for our continuous integration / continuous delivery tool, Bamboo. Technical and soft skill coaching was priority number one. I also drove discussions with development, filed bugs, handled escalated cases, had crucial conversations with team members, and so much more! Prior to working with Bamboo, I was a Bitbucket / Fisheye / Crucible senior support engineer.
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