Daniel Rodwell
Senior System Requirements Analyst - Global Release Management @Fiserv
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WORK HISTORY
Senior System Requirements Analyst - Global Release Management @Fiserv
Basildon, GB
Senior System / Requirements Analyst - Global Release Management at FiservJanuary 2014 – PresentAs a Senior System / Requirements Analyst at Fiserv, I ensure the successful delivery of payment solutions for major clients in credit, debit, and loans sectors. My role involves analyzing system requirements and managing release processes to meet client needs.**Key Responsibilities:**System Requirements Analysis: Align system requirements with business objectives and client expectations.Release Coordination and Management: Oversee end-to-end release process, ensuring minimal disruption.Stakeholder Collaboration: Coordinate with product managers, development teams, QA, and operations.Process Improvement: Streamline release workflows to increase efficiency.Workflow Management: Utilise Jira and Confluence for transparent and accountable release activities.Client Focus: Address unique needs of credit, debit, and loans clients.Performance Metrics: Monitor KPIs for continuous improvement.**Achievements:**Improved efficiency with Enterprise Jira/Confluence, focusing on automation.Led releases across EMEA and APAC, including UK, Middle East, Germany, and APAC clients.I am excited to explore AI\'s benefits in process automation, documentation validation, and big data screening. Integrating AI will enhance release management, delivering greater client value.
SKILLS
ABOUT DANIEL RODWELL
With over 23 years at Fiserv, I’ve built a diverse career spanning Customer Services, Client-Facing roles, and now Senior System / Requirements Analyst in Release Management for EMEA & APAC. My work focuses on delivering efficient, high-quality payment solutions and driving continuous improvement across complex system releases. Professional FocusI specialize in analyzing system requirements and managing end-to-end release processes for major clients in the credit, debit, and loans sectors. I’m passionate about process optimization, using tools like Jira and automation to modernize workflows and reduce operational friction. Key HighlightsRelease Management: Led 60+ major releases and 150+ single-client releases across the UK, Middle East, Germany, and APAC.Process Improvement: Introduced automation and workflow changes that significantly reduced cycle times.Client Engagement: Maintained strong client relationships with a focus on reliable delivery and tailored solutions. Personal InterestsI’m an avid sea kayaker and serve on the committee of my local kayak club, where I help manage operations and social media. I regularly paddle the River Crouch and enjoy exploring waterways across the UK. Looking AheadI’m excited about the potential of AI in release management—particularly for process automation, documentation validation, and big data analysis. My goal is to harness these tools to further enhance delivery speed and service quality.I thrive on collaboration, innovation, and opportunities to improve how we work and serve. Let’s connect if you share interests in tech transformation, operational excellence, or continuous improvement.
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