Daniel Brown

About Daniel Brown

Regional operations leader in dental/medical technology, overseeing a large multi-state territory across the Upper Midwest and Central U.S. I lead Field Service, Clinical Training, and New Owner onboarding while partnering closely with Sales, Support, Product, and channel/dealer stakeholders to improve customer outcomes and operational performance. In my current scope, I lead 10 direct reports and run a consistent operating cadence across service, training, documentation, and escalations. My team delivered 833 trainings, supported 1,836 service calls, and maintained a 99% customer satisfaction average on post-training surveys in 2025. I’m known for building high-accountability teams, clarifying priorities in fast-moving environments, and translating customer and field feedback into improvements that scale. Earlier in my career, I’ve also led larger org structures, including managing up to 18 leaders (with multi-person teams underneath), which strengthened my ability to lead through layers.

Experience

1. Regional Operations Manager

   DEXIS

   Jul 2023 — Present · US

   Lead field service delivery, clinical training, new customer onboarding, and support across a multi-state territory spanning the Upper Midwest and Central U.S, covering ND, SD, IA, NE, MN, WI, MI, IN, IL, KS, OK, AR, and portions of TN, AL, and MS- Manage and develop a team of 10 direct reports, building operating cadence (KPIs, prioritization, escalation rhythm, documentation standards) to improve consistency and outcomes at scale- Delivered 833 trainings, led 592 new customer installations, and completed 1,836 service calls—averaging ~17 trainings and ~31 service calls per month—while maintaining high field responsiveness and consistent customer support in 2025- Sustained 99% customer satisfaction average on training surveys through standard work, pre-visit preparation, and tight post-visit follow-up- Serve as the point leader for service and training escalations within the territory—triaging issues, coordinating cross-functional resolution, and ensuring closure with customers and stakeholders- Partner with regional sales leadership and dealer/channel stakeholders to align on priorities, protect key accounts, and support growth through strong post-sale execution- Drive continuous improvement through field feedback loops, process refinements, and coaching—raising team capability and reducing repeat friction for customers.

Education

• Oklahoma State University

  Exercise and Corporate Wellness

  2014 — 2017