Daniel Campelo

Operations Manager @Tramontina

London, GB

Oversee end-to-end, multichannel logistics operations, ensuring operational excellence, cost efficiency, and high service standards across B2B and D2C deliveries in the UK and EU markets- Lead and manage the full multichannel logistics lifecycle, including imports, warehousing, inventory control, order fulfilment, shipping, returns, and customer experience- Own and develop strategic relationships with key logistics stakeholders, including couriers, freight forwarders, and 3PL partners; negotiate and manage contracts, monitor performance against SLAs, and ensure strong commercial collaboration- Define, implement, and monitor KPIs to assess logistics and operational performance, with a focus on delivery accuracy, on-time performance, service quality, and cost efficiency- Design, implement, and manage logistics processes supporting drop-shipping models and major UK retailers, including Amazon (FBA, FBM, FC), Costco, John Lewis, Selfridges, among other major players- Leverage ERP system (SAP), integrations and digital tools to standardise processes, improve scalability, enhance reporting accuracy, and drive continuous operational improvements- Own customer relationship management across B2B and D2C channels, working cross-functionally with Sales, Marketing, and Finance teams to deliver a consistently high level of customer satisfaction- Drive continuous improvement initiatives across logistics and operations, identifying opportunities to optimise processes, reduce costs, mitigate risk, and maintain high operational standards.Key Projects & Achievements- Led the end-to-end selection, onboarding, and implementation of a new 3PL partner for the UK operation, granting the continuity of service, cost optimisation, and improved operational capabilities- Led the implementation of SAP Business One and associated system integrations, delivering a scalable operational framework that became the global template for other regional offices.

Universidade Federal do Rio Grande do Sul

Bachelor of Business Administration - Grade A in Bachelor thesis