Daniel Zapata
- Role
- Tier 3 Applications Analyst at Leidos
- Location
- Woodbridge, VA, US
- LinkedIn followers
- 500 followers
About Daniel Zapata
I love solving problems, automating workflows, and making infrastructure run smoothly…
Experience
Tier 3 Applications Analyst
Dec 2019 — Present
Advises technical solutions to gaps and capabilities for the Defense Healthcare Management System Modernization project. Performs cyber defense incident triage, to include determining scope, urgency, and potential impact. • Provide Tier 3 ticket triage and analysis for Defense Healthcare Management System Modernization project using BMC Remedy ticket management. • Supporting functions to include evaluating, processing/resolving, and tracking of all Tier 3 Incidents • Monitor DHA trouble ticketing system queues, entering and managing software problem incidents • Identify incident information to ensure information is complete and accurate to eliminate risk of PHI and confidential information leak. • Communicate and collaborate with multiple external organizations regarding the resolution of issues • Analyze verified Incidents and facilitate timely and appropriate processing of the issue. • Providing analysis and reporting of valid defects and creating associations between them. • Provide detailed trend analysis and reporting of triaged and resolution activities • Identity and Access management via Active directory, Dentrix, HNA, PPR, ePrescribe, and other utilities • Write and Develop Standards of Procedures and updating documentation of Ticket Triage and Access Management for Accounts • Assist in the education of new staff and providing feedback on processes improvements
Education
Northern Virginia Community College
Associate's Business Administration
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