Daniel Okunawo

Epic Mychart Support Specialist @Corewell Health

Detroit, MI, US

Diagnosed and troubleshot technical issues within Epic modules, ensuring minimal workflow disruptions and maintaining user satisfaction. • Delivered prompt and accurate technical assistance to end-users, escalating unresolved issues to appropriate teams for timely resolution. • Analyzed clinical workflows and identified areas for improvement within the Epic system, reducing workflow time by 10%. • Documented system configurations, troubleshooting procedures, and solutions to enhance knowledge management and expedite future issue resolution. • Collaborated with IT and clinical staff to implement Epic enhancements, improving system performance and user experience. • Provided end-user training and support for Epic applications, increasing user proficiency and reducing recurring support requests. • Applied strong analytical and problem-solving skills to diagnose complex issues and recommend effective solutions. • Maintained exceptional customer service standards by actively listening to user concerns, providing clear technical guidance, and ensuring timely follow-ups.