Daniel Ogan
Customer Service Specialist @Hinduja Global Services
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WORK HISTORY
Customer Service Specialist @Hinduja Global Services
CA
Providing customer solutions via seamless business processes for optimum services delivery. • Completion of accurate transactions in effective and precise manner • Ability to dis-escalate clients issues and keep clients retention to about 80% based on CSAT. • Up-selling of new products to customer leading to approximate 20% increase in sales. • Active attention to customers required solutions and take appropriate action to solve accordingly.
EDUCATION
University Of Jos
Bachelor of Science (BSc), Economics
Abubakar Tafawa Balewa University - Bauchi Nigeria
Master's degree, Marketing
London School of Business and Finance
Management Consulting and Project Management
ABOUT DANIEL OGAN
PROFILE• A Business/Commercial Professional with over 15 years progressive experience in Corporate Sales (B2B and B2C) sales, commercial management. I am a Team player, strategic, innovative with excellent communication skills, for value added performance as a change agent with high network solutions - Customer Relationship Management tools for business opportunities.
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