Daniel Obrien
Customer Centric Professional | Customer Marketing | Customer Communications| Program Management | Relationship Building | Content Development
- Role
- Senior Customer Communications Manager at Emburse
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Daniel Obrien
Dynamic and results-driven customer centric professional with a proven track record in developing and executing engaging content and programs to maximize customer value. Skilled in relationship building, communications, and strategic planning to enhance experiences and drive product adoption.
Experience
Senior Customer Communications Manager
Sep 2024 — Present · Boston, MA, US
Develop and manage operational customer communication process in collaboration with Support and Product. • Collaborate and inform customer-facing teams of relevant customer content, news, and upcoming events. • Lead community engagement strategy for Emburse Collective, online customer community of customers. • Increased membership by 11%, increased avg. engaged member/month by 51%, decreased avg. passive member/month by 43%. • Create customer content including newsletters and release digests in collaboration with Customer and Product Marketing.
Education
Westfield State University
Bachelor’s Degree, Finance and Economics
2014 — 2018
Skills
- Social Media
- Finance
- Reports
- Collaboration
- Adobe Creative Cloud
- Microsoft Office
- Salesforce.com
- Leadership
- Customer Service
- Data Management
- Economics
- Dashboard
- Communication
- Data Entry
- Data Analytics
- Project Management
- Microsoft Excel
- Stata
- Modelling
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