Daniel Ndubuisi

Telecare Response Operative - Leeds Telecare Service @Leeds City Council

Leeds, GB

Providing 24/7 reassurance, emergency response, and welfare checks for vulnerable residents across Leeds, ensuring rapid, accurate, and compassionate assistance in line with service protocols.Key responsibilities-Respond to emergency alerts, panic alarms, and welfare requests with clarity and empathy-Assess, triage, and escalate incidents to responders, keyholders, or emergency services-Maintain accurate, real-time incident logs for continuity and reporting-Follow strict protocols to ensure safety, confidentiality, and service compliance-Collaborate with colleagues and supervisors to improve service delivery processes