Daniel Mathews
Manager at Allstate Insurance Company
- Role
- Senior Team Leader at Allstate
- Location
- Roanoke, VA, US
- LinkedIn followers
- 500 followers
About Daniel Mathews
Daniel is a motivated professional that pushes himself in all aspects of life. Entering…
Experience
Senior Team Leader
Sep 2003 — Present · Roanoke, VA, US
As a leader at Allstate, I’ve had numerous opportunities to grow and develop through stretch assignments. My journey with Allstate began in 2003 in Technology Support. Since 2005, I have specialized in Corporate Escalations, where my team and I work to assist customers, state regulators, and consumer advocacy groups in understanding the enterprise\'s business decisions. We also analyze data and provide actionable recommendations to help the organization proactively address potential future issues.Throughout my career, I’ve held various roles, including individual contributor, business consultant, and cross-functional leader. I am deeply passionate about personal and professional development, striving to perform at a high level while fostering growth in others. I work to inspire and engage my direct reports, encouraging them to bring their best effort to the table.Having gained a comprehensive understanding of Allstate Operations from the ground up, I bring significant functional expertise to my leadership. This foundation has been instrumental in my career progression, allowing me to lead with fairness and empathy.
Skills
- Change Management
- Call Centers
- Employee Relations
- Innovation
- Technical Writing
- Customer Service
- Umbrella Insurance
- Business Process Management
- Risk Management
- General Insurance
- Business Analysis
- Sharepoint
- Management
- Project Management
- Microsoft Office
- Conflict Resolution
- Behavioral Interviewing
- Powerpoint
- Insurance
- Outstanding People Skills
- Contact Centers
- Microsoft Excel
- Team Building
- Process Improvement
- Development of Employees
- Continuous Improvement
- Team Leadership
- Performance Management
- Call Center
- Strategy
- Visio
- Software Documentation
- Business Process Improvement
- Remotely Managing Employees
- Thinking Outside the Box
- Career Development Coaching
- User Acceptance Testing
- Mainframe
- Requirements Gathering
- Property & Casualty Insurance
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