Dan Novak
- Role
- Senior Enterprise Customer Success Manager at On24
- Location
- Madison, WI, US
- LinkedIn followers
- 500 followers
About Dan Novak
Collaborative Senior Customer Success Manager with 10+ years of experience in Customer…
Experience
Senior Enterprise Customer Success Manager
Sep 2021 — Present
As a Senior Enterprise Customer Success Manager at ON24, I drive success for a portfolio of high-value enterprise clients, proactively ensuring they excel with ON24 solutions. Analyzing customer metrics, I deliver data-driven recommendations for enhanced product adoption, offering strategic guidance and technical expertise. I Conduct collaborative business reviews with executive stakeholders to showcase their ROI, identify and address roadblocks and foster long-term relationships. By advocating customer feedback within ON24, I contribute to shaping product improvements, while my presentation of the product roadmap secures stakeholder buy-in. Two accomplishments I am very proud of include proactively managing $4.55M ARR and increasing ON24 revenue by $1.1M through upsells over the past 3 years.
Education
University of Wisconsin-Milwaukee
Bachelor, Marketing
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