Danielle Mahoney

About Danielle Mahoney

With 15+ years of experience in customer success leadership, I’ve built a career on creating innovative account management programs, driving revenue growth, and fostering client retention. Across various industries, I’ve partnered with organizations to align strategy, technology, and relationships to achieve meaningful outcomes.As Vice President of Customer Success at Web Scribble, I specialize in helping associations transform their career centers into strategic assets. These platforms empower members, generate non-dues revenue, and drive engagement, ensuring they align with the association’s mission and purpose.

Experience

1. Vice President of Customer Success

   Web Scribble

   Jan 2024 — Present · US

   I lead a team dedicated to helping associations leverage technology to drive member engagement, generate non-dues revenue, and fulfill their mission. I oversee strategic client relationships, ensuring alignment between our solutions and their goals while focusing on revenue growth, client retention, and the continuous optimization of customer success programs. Through cross-functional collaboration and data-driven insights, I strive to create meaningful, long-term impact for both our clients and Web Scribble.

Education

• Western New England University

  Communication, Media and Marketing

Skills

• Online Marketing
• Customer Relations
• Direct Marketing
• Onboarding
• Social Media Marketing
• Google Analytics
• Copywriting
• Client Engagement
• Project Management
• Social Media
• Event Management
• Advertising
• Email Marketing
• Digital Marketing
• Up-Selling
• Blogging
• Lead Generation
• Marketing
• Integrated Marketing
• Higher Education
• Press Releases
• Public Relations
• Media Relations
• Customer Engagement
• Sem
• Event Planning
• Strategy
• Client Orientation
• Project Implementation
• Online Advertising
• Account Management
• Customer Retention
• Customer Service
• Social Networking
• Marketing Communications