Danielle Egolf

About Danielle Egolf

Results-driven Community Engagement professional with over six years of experience in managing high-impact social media strategies, leading diverse global teams, and fostering strong community relations within the gaming industry.

Experience

1. Community Support Supervisor

   Ubisoft

   Jun 2022 — Present · Cary, NC, US

   Works closely with various departments including Community, Marketing, PR, Brand, Legal,and Developers to ensure that the social media presence of Ubisoft Support maintains a high standard of quality and reflects our brands in a positive manner.• Crafts strategies that maximize reach, engagement, and brand awareness to help mitigate support contacts by understanding the unique attributes of each game and its target market.• Responsible for managing a team of communicators with diverse success metrics and customized goals. This includes providing motivation, fostering personal growth, and monitoring performance to ensure the team\'s cohesion on public platforms.• Regularly engage in active \"listening\" within the social media community on a daily and weekly basis, employing analytical skills to interpret and analyze results for the purpose of optimizing social media campaigns. Proficient in producing detailed performance reports across all social media campaigns and programs, with a focus on leveraging insights to enhance campaign effectiveness and achieve strategic objectives.

Education

• Wayne Community College

  Associate's degree

  2013 — 2017

• Appalachian State University

  Communications/Advertising

  2017 — 2019