Danielle Reed Sparks

About Danielle Reed Sparks

Customer advocate and title industry expert with 20+ years of experience working with title software. I anticipate user pain points when designing new features and improving software performance. My goal is to create a positive user experience with new, cloud-based software while retaining the \"good stuff\" of legacy products. I listen when customers raise their hand to suggest improvements or report pain points. I consistently help customers migrate to better software solutions and processes. I build rapport and maintain customer relationships, which has consistently made me the primary customer contact long past the completion of a project. I believe in engaging with the customer from the beginning of requirements gathering, throughout beta testing and go-live, all the way to product support. I am meticulous throughout the product lifecycle, and I strategize on how to create a seamless product on-time and under-budget. SKILLS I BRING: Product Management | Product Lifecycle | User Experience | Client Liaison | Software Development | Software Migration | Software Integration | Software Implementation | Scrum | Agile | Customer Training | Stakeholder Management | Customer Engagement | Customer Satisfaction | Vendor Management**All views expressed are my own and not those of my employer**

Experience

1. Product Manager, Title & Settlement Technology

   Stewart Title

   Jan 2025 — Present

Education

• Strayer University

  Master of Business Administration (MBA), Business with an emphasis in Executive Management

  2008

• Ball State University

  Bachelor's degree, Criminal Justice/Police Science

  1998

Skills

• Project Management
• Customer Service
• System Implementations
• Privacy Policies
• Sharepoint
• Training
• Databases
• Relationship Management
• Microsoft Word
• End User Documentation
• Operations Management
• Business Relationship Management
• Business Process Improvement
• Team Leadership
• Software Documentation
• Analysis
• Negotiation
• Microsoft Office
• Enterprise Software
• Business Strategy
• Leadership
• Risk Assessment
• Powerpoint
• Microsoft Excel
• Training and Development
• Program Management
• Vendor Management
• Change Management
• Business Analysis
• Process Improvement
• Team Building
• Management
• HR Policies
• Quality Assurance
• Oral & Written Communication Skills