Danielle Martin
Senior Customer Success Operations Manager @Bitrise
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WORK HISTORY
Senior Customer Success Operations Manager @Bitrise
EDUCATION
Avado
CIPD L3
Leeds Beckett University
Law with Criminology, Law
SKILLS
ABOUT DANIELLE MARTIN
For over 10 years, my career has been driven by a single passion: helping people. 🤝This journey has taken me from Recruitment and Account Management to Senior Customer Success leadership, and I am thrilled to bring this experience to my role as a Senior CS Ops Manager at Bitrise.I\'m dedicated to building the operational systems, strategies, and environments that empower CS professionals to do their best work, fostering the human-centric relationships that drive genuine customer retention and growth. I truly believe that \"everybody shines given the right lighting.\" I am deeply committed to the CS community and am honoured to have been given the opportunity to Chair last years Customer Success Collective Summer Summit. I am looking forward to continuing my engagements within the community in 2026! Core Expertise and Recognition: Award-Winning Leadership: Proven success in scaling departments and leading my previous team to be named the Customer Success Collective\'s \"CS Team of the Year\" in 2023. Industry Influence: Recognised as one of the \"24 Ones to Watch in 2024\" by the Customer Success Collective and named a Top 75 CS Influencer by Custify. Community Engagement: Passionate about giving back to the industry as a Conference Chairperson, Public Speaker, Mentor, and Advisory Board Member. Cross-Functional Knowledge: Deep operational experience within the SaaS, Cybersecurity, Education, CI/CD (DevOps) and FinTech sector, I regularly share my insights on CS as a podcast guest and content contributor. Platform Proficiencies and Technical EcosystemCustomer Success (CSP): ChurnZero (Advanced Workflows, Agentic AI), Planhat​ CRM Sales Tech: Salesforce, HubSpot, Gong - Gong AI,Reporting. Analytics: MetabaseAmplitudeHubspot ReportingSalesforce ReportingChurnzero Reporting​Automation RevOps: n8n (Workflow Orchestration)JIRAIntercom​ -Strategy and Documentation: Miro (Journey Mapping), NotionConfluence​Project Management: AsanaMonday.comIf you\'re looking for a passionate voice for a speaking opportunity, or if you have a professional challenge where my leadership could make an impact, I\'d love to connect.
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