Danielle Anderson
Acting General Manager, North America @Scenic - Luxury Cruises & Tours
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WORK HISTORY
Acting General Manager, North America @Scenic - Luxury Cruises & Tours
CA
Director of management and operational delivery of Scenic Group for North America (Canada, Alaska, USA) land programs and Ocean Cruising for North America and the Caribbean. Introduce continual process improvements and forge strong relationships to ensure the highest standards of quality and service. Ensure service levels and operational excellence by maintaining the highest caliber of staff. Lead the excellence in execution of seasonal and operational staff, producing optimal KPIs and meeting the service level targets while handling budgets of $2M+. Responsible of market research and tour ratings management to be fed into design and maintain the tours catalogue. Manager of sourcing and contracting services suppliers across the Ocean and Land tours delivery, and maintaining partner relationships with long-term vendors. Oversee all the end-to-end operations and delivery of all tours in the North America region, from planning, through on-tour delivery, to tour-ending which typically is followed by the start of the next tour. Management of special programs for the media and tourism agencies markets.
EDUCATION
The College For Adult Learning
Diploma Leadership & Management
The College For Adult Learning
Diploma Business
Hunter TAFE
Diploma of Small Business Management, Business Administration and Management, General
ABOUT DANIELLE ANDERSON
An award-winning, results-driven Operations Manager highly regarded for progressive leadership and outstanding program oversight, ensuring the highest standards of quality in customer service and product delivery. Accomplished leader known for leveraging innovations on top of best practices to achieve efficiencies in costs, turnaround times, and customers’ ratings in the hospitality industry. Applier of strategic thinking to optimize results with available resources. Owner of a successful track record in coaching high-potential staff into becoming outstanding leaders via implementing development programs. I look forward to meeting you! You can reach me at d••••••••@icloud.com
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