Danielle Garcia
Business Development
- Role
- Customer Retention, Renewal Sales at SolarWinds
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Customer Retention, Renewal Sales
Apr 2024 — Present · Austin, TX, US
Develop and maintain strong, long-term relationships with key stakeholders in SLED and Health Care accounts.Act as the main point of contact for existing customers, ensuring high levels of satisfaction and loyalty.Proactively monitor customer accounts to identify potential issues and provide timely resolutions to maintain high retention rates.Identify opportunities for upselling and cross-selling technology products and services tailored to the needs of SLED and Health Care customers.Work closely with Account Managers and the Sales Team to drive the renewal process and expand revenue within existing accounts.Conduct regular business reviews and check-ins with clients to ensure technology solutions are delivering value.Partner with the Customer Success team to ensure the smooth onboarding and adoption of products and services.Share feedback and insights with internal teams to help enhance product offerings and improve overall customer experience.
Education
Sonoma State University School of Business and Economics
Bachelor's degree
2012 — 2016
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