Danielle Henderson
Operations & Program Management Leader | Driving Scalable Systems, Process Optimization & Cross-Functional Execution
- Role
- Commercial Operations Director at Taphandles
- Location
- Puyallup, WA, US
- LinkedIn followers
- 500 followers
About Danielle Henderson
Commercial operations and program management leader with 10+ years of experience driving process excellence across manufacturing, engineering, and customer-facing teams. I specialize in building scalable systems, leading cross-functional teams, and translating complex requirements into streamlined, data-driven workflows.I’ve led enterprise CRM/ERP implementations and driven continuous improvement initiatives that improved efficiency, visibility, and execution. Known for combining technical depth with strong change management to deliver results that scale.
Experience
Commercial Operations Director
May 2024 — Present · Seattle, WA, US
Led a team of 20 project managers, engineers, and designers to deliver customized products globally, motivating the team to provide excellent customer service and driving accountability for company objectives.• Directed the implementation of a company-wide CRM/ERP system, collaborating across departments to redefine sales, project management, and order entry processes and achieve a reduction in redundant data entry by over 50%.• Facilitated activities between sales, manufacturing, supply chain, and accounting teams to identify potential issues from sales and production forecasts, with the aim of meeting customer requirements.• Established standardized KPIs to track project health, process efficiency, and data integrity.• Spearhead change management initiatives to align project management processes across functions.
Education
Purdue University
Bachelor's Degree, Materials Engineering
2011 — 2015
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