Danielle Galvão Husseini
Account Manager @VGW
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WORK HISTORY
Account Manager @VGW
Toronto, ON, CA
EDUCATION
Lambton College
Advanced Project Management and Strategic Leadership
Greystone College
Diploma in International Business Management
George Brown College
Business
Universidade Federal do Rio Grande do Norte
Ethics Specialist Certification/Especialização em Ética
George Brown College Continuing Education
Data Analysis Certification
Universidade Potiguar
Bachelor Degree in Law/Bacharel em Direito
Universidade Potiguar
Bachelor degree in Journalism/Bacharel em Comunicação Social - Habilitação em Jornalismo
SKILLS
ABOUT DANIELLE GALVÃO HUSSEINI
I currently work as an Account Manager focused on Major Prize Redemption, supporting high-value players through the prize claim process — ensuring everything is secure, compliant, and smooth. My goal is to create a positive experience that not only meets expectations but also helps drive player retention. I work with tools like Salesforce, Confluence, Zendesk, Tableau, Google Sheets, and internal player management systems. I\'m also involved in process automation and data analytics, always looking for ways to improve workflows and deliver more value. What I enjoy most is being directly involved with players — solving issues during complex redemptions, offering support when it matters most, and even sending out big cheques to celebrate those exciting wins. I bring strong organization, critical thinking, and clear communication to help players understand every step of the process. I\'m currently focused on growing as a Major Prize Specialist, diving deeper into the world of big wins, with a mindset of continuous improvement, innovation, and player-first thinking.
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