Danielle Fialkowski

Senior Repair Coordinator @The 1916 Company Govberg Jewelers

US

This position puts me in direct communication with our in-house repair department, outsourced repair departments, and our internal teams here in the U.S. and across the globe. I will guide the watches to their appropriate repair destination and uphold a high standard of repair/service for all watches. I evaluate and expedite repairs effectively to increase profit, preserve value in vintage watches, ensuring a leaner manufacturing process, quicker turnaround times, and communicate effectively with the traders. Duties: Evaluate, inspect, and expedite watch shipments to repair facilities.Choose effective outsource location for each watch repair.Create work orders that can be understood globally using proper terminology to convey work needed in a timely fashion.Communicate with brand factories, third party service centers, and discuss repairs and timelines.Communicate with traders and explain timelines, repairs that are necessaryCreate shipping labels, evaluate for insurance, and prepare labels for international shipping as well as domestic shipping, import/export.Input invoices from factories, approve work estimates, correct invoices entered, bill invoices for inventory so they can adjust cost of repairs, accept incoming transfers from other depts as well as global offices and return, transfer watches to that are sold.Quality control/ inspection of watches coming back from manufacturer or third party after repair/ refurbishment.Test all functions including perpetual calendar, annual calendar, chronograph, split seconds, quartz, quick set, gmt, date change, day change, non-quick set, regatta time, command bezels, and more to factory specifications.

Bucks County Community College

Grafic Arts

American Gem Society

Certified Sales Associate

GIA (Gemological Institute of America)

Diamonds