Danielle Erb

About Danielle Erb

I leverage my 10+ years of client success experience and expertise to cultivate new clientele, grow existing accounts, and drive both incremental and renewal opportunities. I have a proven track record of delivering high-quality results and exceeding client expectations across a wide array of verticals and channels.My core competencies include strategic thinking, programmatic, measurement insights, client relationships, team collaboration, presentations, optimizations, analytics, and operations. I am passionate about finding innovative solutions and creating value for my clients and company. I am always eager to learn new skills and technologies, while also staying updated on the latest trends and best practices.A review of my credentials detailed below will highlight additional insight into my experience and strengths.

Experience

1. Senior Client Success Manager

   VideoAmp

   Aug 2024 — Present · Denver, CO, US

   Lead client engagement for Buy Side tune-in/measurement insights across major TV Publishers• Manage a portfolio of diverse clients with varying needs and complexities• Serve as a mentor to junior team members and actively contribute to the development of client success strategies within assigned book of business• Deliver excellent customer experience by setting client expectations through effective oral and written communication• Drive client value through customer centric problem solving and outcomes• Build, maintain, and grow existing client relationships (reporting, client deliverables, client engagement)• Provide training and onboarding guidance to clients to ensure a smooth transition onto VideoAmp’s solutions to maximize value realization• Educate clients on the features and benefits of VideoAmp’s solutions• Utilize VideoAmp\'s solutions to analyze data, develop insights and optimization recommendations to help clients achieve their goals• Set and manage internal and external timelines to deliver solutions to create client value, work with internal stakeholders to ensure timely and comprehensive delivery• Gather client feedback and share internally to guide prioritization, continuously improving solutions and services• Perform comprehensive monthly and quarterly customer strategic business and services reviews, while developing improvement plans focused on overall service experience• Assist with influencing client stakeholders and cross-functional teams across matrixed organizations• Support sales in driving client expansion into the solutions suite & adoption of applications that deliver client value• Increase retention by exhibiting excellent customer service and through great experiences and solution delivery

Education

• The University of Georgia

  Bachelor of Business Administration (B.B.A.), Management

  2009 — 2013

Skills

• Account Management
• Time Management
• Ppc
• Strategy
• Manage Client Relationships
• Marketing Event Planning
• Fundraising
• Display Advertising
• Marketing Communications
• Community Outreach
• Organization
• Team Building
• Social Media Marketing
• Digital Marketing
• Online Advertising
• Microsoft Excel
• Powerpoint
• Microsoft Office