Danielle Dube

About Danielle Dube

I lead at the intersection of enterprise customer relationships, delivery execution, and revenue outcomes, owning complex engagements and ensuring they translate into long-term customer success, retention, and growth.My background is rooted in program leadership, but my impact has consistently extended beyond execution into owning high-value customer relationships end-to-end. I partner closely with clients and internal teams to align expectations, drive delivery, and create clarity in environments where there are a lot of moving parts.I’m known for being gritty, direct, and reliable, someone who brings structure, follows through, and doesn’t let things fall through the cracks. I lead with a balance of warmth and accountability, building strong relationships while holding a high bar for execution and outcomes.I believe the best teams are built on trust, ownership, and continuous learning. I create environments where people feel empowered to speak up, think creatively, and learn through failure, while still delivering at a high level.My experience spans:Owning enterprise customer engagements tied to revenue, delivery, and long-term account healthDriving cross-functional alignment across engineering, product, and business teamsManaging multi-program portfolios with executive visibilityLeading through high-pressure situations and escalations, bringing clarity and resolutionPartnering with leadership to improve delivery models, governance, and operational efficiencyI’m particularly focused on Director-level roles in Strategic Accounts, Customer Success, and Enterprise Delivery, where I can own customer outcomes and drive both retention and expansion. Core StrengthsStrategic Accounts & Customer Ownership | Customer Retention & Expansion | Enterprise Delivery | Cross-Functional Leadership | Escalation Management | Executive Communication | Operational Execution

Experience

1. Principal Project Manager

   Digi International

   Aug 2022 — Present

   Design and implement a standardized delivery framework that reduced execution risk and improved cross-functional and executive visibility.Serve as the escalation point across multiple concurrent projects, customers, engineering teams, and senior leadership.Own end-to-end delivery for enterprise customer engagements representing 60%+ of total ARR, aligning execution across hardware, software, and cross-functional engineering teamsServe as the primary point of contact for strategic accounts, driving alignment between customer expectations, delivery execution, and business outcomesPioneered a new reoccurring revenue-based customer engagement model, generating $3M+ in recurring revenue and expanding long-term account valueLead execution of high-value, complex programs, including one of the largest contracts in company historyDrive portfolio-level execution across multiple concurrent programs, managing risk, scope, and dependencies with executive visibilityAct as the escalation lead across customers and internal teams, resolving high-impact issues and stabilizing delivery in complex environmentsPartner with senior leadership to establish governance models and operating cadence, improving decision-making speed and delivery predictability

Education

• St. Cloud State University - Herberger Business School

  Bachelor of Science (B.S.), Marketing

  2004 — 2008

Skills

• Sales Process
• Business Analysis
• Leadership
• Salesforce.com
• Account Management
• Project Management
• Management
• Customer Relationship Management (Crm)
• Report Building
• Microsoft Excel
• Marketing Communications
• Crm
• Social Media
• Cross-Functional Team Leadership
• Marketing Strategy
• Trade Shows
• Analysis
• Solution Selling
• Sales Operations
• Customer Service
• Marketing
• Data Analysis
• Microsoft Office
• Sales
• Business Process Improvement