Danielle Dorvil
Technical Support Engineer @Duke Energy Corporation
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WORK HISTORY
Technical Support Engineer @Duke Energy Corporation
Charlotte, NC, US
EDUCATION
Western Governors University
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
ABOUT DANIELLE DORVIL
Detail-oriented professional with over 3 years of experience in healthcare operations, compliance, and process improvement, complemented by hands-on IT Help Desk training through Per Scholas and real-world technical support experience at Devoted Health. Proven ability to analyze complex data, identify system and workflow issues, and support cross-functional teams through testing, validation, and issue resolution.Experienced in end-user technical support, including troubleshooting hardware, software, account access, and application issues while maintaining strict adherence to HIPAA, patient data privacy, and security best practices. Skilled in documenting incidents, and validating workflows.Strong understanding of healthcare regulations, and compliance controls, with a growing focus on IT operations, cybersecurity fundamentals, and secure systems support. Committed to safeguarding sensitive data, prioritizing confidentiality, and supporting secure, efficient technology environments.
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