Danielle Reis
Global Process Owner HTR na The Kraft Heinz Company
- Role
- Global Process Owner Htr at Kraft Heinz
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Danielle Reis
I am an operational excellence and transformation leader focused on turning strategy into…
Experience
Global Process Owner Htr
Jan 2023 — Present
Leads global process standardization, operational efficiency, and strategic transformation for Employee Data Management (EDM) and Payroll, ensuring alignment with business needs while optimizing service quality, compliance, and cost efficiency. Works closely with regional delivery leads and a BPO provider to drive process enhancements.Key Responsibilities:• Process Governance & Standardization – Defines and oversees end-to-end EDM and Payroll processes, balancing global consistency with regional compliance needs.• Performance Management & Continuous Improvement – Establishes and monitors KPIs, NPS scores, and governance routines, driving process enhancements through data-driven insights.• BPO Oversight & Optimization – BPO Governance & Performance Management – Provides oversight and ensures high performance and continuous improvement through SLAs and structured governance, while supporting regional delivery leads in managing outsourced service providers.• Technology & Automation – Partners with HRIS, IT, and external providers to enhance digital solutions, automation, and self-service capabilities.• Stakeholder Management: Engage with HR to align process evolution with business objectives, fostering a seamless employee experience.
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