Danielle Birdsell
Report Designer at Nexus Consulting LLC (CT)
- Role
- Help Desk Technician at Nexus Consulting Llc Ct
- Location
- Meriden, CT, US
- LinkedIn followers
- 500 followers
About Danielle Birdsell
Cross-Pollinating Creativity with Logic Hi, most people call me Dani Bee. My background in Document Control, Graphic Design, and IT makes me the ideal report designer. I arrange database entries and organize them into comprehensive customized reports and forms which become integral for tracking complex accounting data.
Experience
Help Desk Technician
Mar 2020 — Present · Torrington, CT, US
Serve as the first point of contact for customers seeking technical assistance.• Perform remote troubleshooting through diagnostic techniques and pertinent questions.• Determine the best solution based on the issue and details provided by customers.• Walk the customer through the problem-solving process.• Direct unresolved issues to the next level of support personnel.• Provide accurate information on IT products or services.• Record events and problems and their resolution in logs.• Follow-up and update customer status and information.• Pass on any feedback or suggestions by customers to the appropriate internal team.
Education
Platform to Employment
Career Development
2015 — 2015
Middlesex Community College
Associate's Degree, Graphic Design, 3.97 GPA
2007 — 2011
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