Danielle B.

About Danielle B.

Dynamic and results-oriented CX Manager with a proven track record of account management, enhancing customer satisfaction, and loyalty. Leveraging expertise in customer relationship management, data analysis, and team leadership to drive exceptional customer experiences. Committed to using innovative strategies and performance metrics to create effective customer engagement initiatives and aligned company goals. My contribution to a collaborative team utilizes skills to lead impactful projects and enhance overall customer experiences.My background in organizational change and leadership, compliance, public health education and promotion, and divinity/ministry enables me to understand the diverse needs and goals of clients and to tailor solutions that fit their context and vision. I also leverage my skills in business analytics, relationship management, and operations management to empower clients throughout onboarding, implementation, and product adoption for efficiency and desired outcomes. My mission is to help clients achieve their objectives and reach their full potential through strategic CX management.

Experience

1. Client Success Manager

   Authenticx

   Nov 2025 — Present

   Ensuring that clients maximize the value of the Authenticx platform, leading to retention, growth, and customer satisfaction. Serving as a product expert and strategic partner, helping clients achieve their business objectives through the effective use of our solutions.

Education

• Purdue University

  Bachelor of Science - BS, Health and Physical Education/Fitness

• Purdue University

  Bachelor of Science (B.S.), Public Health Education and Promotion

• Christian Theological Seminary

  Master of Divinity - MDiv, Divinity/Ministry

• IWU National & Global

  Master of Arts - MA, Organizational Leadership

• Christian Theological Seminary

  Doctor of Ministry, Divinity/Ministry

• Purdue University

  Orgnizational Leadership and Supervision