Danielle Unger

Experience

1. Senior Technical Account Manager, Consulting Practices

   Yardi

   Dec 2013 — Present · Raleigh-Durham, NC, US

   Project Management • Lead efforts to ensure clients annual initiatives are achieved• Coordinate cross-departmental implementation teams • Establish, maintain and follow through on clients expectations throughout implementation and ‘go-live’ process• Identify inefficiencies and pain points during on-site visits. Establish priority of pain points and address items via “Issues List”. • Promote product adoption by ensuring maximum utility of licensed services• Identify new product licensing opportunities • Host weekly calls to provide updates on outstanding/in progress issues• Maintain “Project Pipeline” of immediate deliverables, short-term projects and long-term initiatives• Operate as a dedicated escalation path for all licensed services • Design project plans to organize the execution of long-term initiativesTechnical Account Management • Troubleshoot data issues, providing solutions for systemic bugs and data corruption• Configure database customizations to accommodate unique business practices• Work with developers to produce enhancements• Design custom database tasks and stored procedures• Design specs for custom reports • Configure import/export FTP task to push/pull data for third-party vendors• Facilitate plug-in upgrades• Process data imports via Yardi ETL tool• Provide training on our applications and ensuring effective integration with business processes• Train corporate management teams to utilize various Yardi products

Education

• State University of New York at Oswego

  Bachelors, Science

  2003 — 2008

• Cicero-North Syracuse High School

  High School Diploma

  1993 — 2001

• Onondaga Community College

  Human Services, Early Childhood Education and Teaching

  2001 — 2003

Skills

• Outlook
• Administrative Assistants
• Microsoft Office
• Strategic Planning
• Technical Support
• Management
• Team Building
• Customer Satisfaction
• Training
• Software Documentation
• Public Speaking
• Customer Insight
• Saas
• Salesforce.com
• Customer Retention
• Customer Service
• Microsoft Excel
• Cloud Computing
• Crm
• Insurance
• Team Leadership
• Accounting
• Process Improvement
• Inventory Analysis