Danielle W.

Emergency Dispatcher @Town Of Smyrna

US

As a 911 Dispatcher, I serve as the critical link between the public and emergency services, managing high-pressure situations with precision, professionalism, and composure. My role requires exceptional communication, problem-solving, and multitasking skills to ensure swift and effective emergency response. I have consistently maintained a 94%+ call taker quality assurance rating, demonstrating my commitment to accuracy, efficiency, and adherence to emergency protocols.Key Responsibilities-Answer and prioritize emergency and non-emergency calls, gathering critical information to dispatch appropriate police, fire, and medical services-Provide life-saving pre-arrival instructions to callers in distress, following strict protocols while remaining calm under pressure-Utilize advanced computer-aided dispatch (CAD) systems to log calls, track units, and relay essential information to first responders-Coordinate multi-agency responses during critical incidents, ensuring seamless communication between law enforcement, fire departments, and EMS-Maintain accurate documentation of calls, incidents, and response times for legal and operational records-Apply strong de-escalation techniques to assist distressed or agitated callers, ensuring clear communication and accurate decision-making-Operate in a fast-paced, high-stakes environment that required adaptability, teamwork, and a commitment to public safety.This experience has honed my ability to remain composed in high-pressure situations, communicate effectively, and leverage technology for critical problem-solving—skills that translate seamlessly into various fast-paced, customer-focused industries

Per Scholas

Information Technology

Brown Mackie College

Associate of Applied Science