Danielle Ulch
Customer Service Representative
- Role
- Customer Service Representative Animal Care Technician at Michigan Humane
- Location
- Utica, MI, US
- LinkedIn followers
- 500 followers
About Danielle Ulch
Compassionate and results-driven administrative and customer service professional with 10+ years of experience in healthcare, insurance, and service industries. Currently a dedicated stay-at-home mom, actively seeking to return to the workforce and bring a strong foundation in patient intake, insurance verification, medical records, and multichannel support using systems like Epic, Zendesk, and MS Office. Known for professionalism, empathy, and problem-solving in high-volume environments. Eager to contribute to a team with a patient-first approach.
Experience
Customer Service Representative Animal Care Technician
Oct 2015 — Present
Providing general information and support to the public on the phone and in person.• Greeting customers while directing them to appropriate areas and effectively explaining procedures and protocols• Screening adoption applicants and processing adoption paperwork• Providing direct care and maintenance to all animals
Education
Macomb Community College
Associate's degree, Business Administration and Management, General
2011 — 2015
Skills
- Underwriting
- Commercial Insurance
- Casualty Insurance
- Health Insurance
- Casualty
- Life Insurance
- Sales
- Property & Casualty Insurance
- Home Insurance
- Policy Review
- Strategic Planning
- General Insurance
- Employee Benefits
- Umbrella Insurance
- Liability
- Customer Service
- Auto Insurance
- Roadside Assistance
- Homeowners
- Insurance
- Team Building
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