Danielle Tucker
- Role
- Telecom Engineer at Apria
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About Danielle Tucker
Telecommunications Fanatic
Experience
Telecom Engineer
Nov 2009 — Present
Cisco UCCE\\\\nICM/CVP/VXML/CUIC/CALL MANAGER\\\\nAvaya AES\\\\nAvaya vectors\\\\nE911\\\\nPredictive Data Dialer\\\\nOutbound Dialers and Campaigns\\\\nCalabrio\\\\nNICE/IEX\\\\nRing Central\\\\nRing Central Contact Center\\\\n8x8\\\\nNICE CXONE\\\\nWFM and Forecasting\\\\nOmni Channel\\\\nEnterprise faxing solutions\\\\nRightFax\\\\nTarget Fax\\\\nVerasmart\\\\nCalero\\\\nCall Accounting Systems\\\\nSIP\\\\nPower Bi\\\\nAdvance Call Center Reporting and Analysis\\\\nVerizon Enterprise Center\\\\nATT Route it\\\\niPhones/iPads\\\\nTelecom Billing and expense management\\\\nLarge Enterprise Telecom Budgeting\\\\nCitrix\\\\nSalesforce/CRM platforms\\\\nCti integration and screen pop\\\\nAPI knowledge\\\\nVIM\\\\nAvaya\\\\nAvaya CMS\\\\nBroadsoft\\\\nFinesse\\\\nJabber\\\\nUnity\\\\nCall Center Design for agents - on and offshore\\\\nVisio\\\\nCall Flow\\\\nImplementations and Design\\\\nSupport and Helpdesk\\\\nITIL\\\\nVOIP\\\\nCloud\\\\nPCI\\\\nLarge Enterprise Project Management\\\\nVendor Management\\\\nPolycom/Yealink devices\\\\nMS Teams integrations\\\\nKey systems\\\\nPaging devices\\\\nWiring and cabling experience\\\\nData Center planning and moves\\\\nOffshore BPO partners\\\\nService NOW\\\\nRemedy\\\\nTechnical document writing\\\\nSOP Writing\\\\nSharepoint\\\\nLarge scale carrier porting expertise \\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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